IT & Software Ontwikkelaar vacatures in Nederland
Information Technology Support Specialist
€40.000 - 70.000
Sharp Brains
Slop van Delft, Delft
€40.000 - 70.000
Vereisten
Vereisten:
- Bachelors Degree or equivalent in Computer Science or related field
- CompTIA A+, Microsoft Certified Professional (MCP) or better
- Minimum of 2-3 years of IT experience
- Windows 10 or 11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
- Proven analytical, troubleshooting and problem-solving skills
- Proven ability to multi-task, effectively determine priorities and meet SLAs
- Excellent communication relationship-building and internal customer service skills
- Adaptable and flexible in a fast-changing industry and work environment
- Willing to work off-hours and weekends when required for projects or emergency support
Verantwoordelijkheden
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot Windows 10, 11 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Have broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
- Work in a project-based environment requiring flexibility and teamwork.
- Perform other duties as assigned.
Omschrijving
We are seeking a Desktop Technician to provide day-to-day local and remote desktop support. You will be responsible for receiving inbound calls, troubleshooting hardware and software issues, and documenting steps taken in a ticketing system. Our ideal candidate will facilitate customer resolutions and ensure operational consistency across all shifts within our IT Support Centre. We offer a collaborative team environment where you can grow your skills and contribute to various projects. Join us and be part of a dynamic team!
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U kunt hier salarisstatistieken voor IT Support Engineer salarissen in Nederland.
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Het bedrijf met de meeste vacatures is Veneficus omdat ze mensen aannemen voor 34 verschillende IT Support Engineer vacatures in Nederland. Ze zijn waarschijnlijk behoorlijk toegewijd om goede IT Support Engineers.